Duty of Candour
The Duty of Candour, regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, aims to ensure that providers are open and transparent with patients (and people acting on a patient’s behalf regarding their care and treatment) who use their services. Providers should promote a culture encouraging candour, openness and honesty at all levels, including being open and transparent at board level.
The Duty of Candour regulation sets out ‘specific requirements that providers must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and an apology’.
The GOC has published guidance to assist registrants in meeting the new Duty of Candour standard, as has the Care Quality Commission. In addition, FODO has produced its own guidance for members, Candour at a Glance.