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10 October 2020

New online claims system – new roll outs to be paused


PCSE has said it is keen to ensure a smooth transition for all users to the new 
online GOS claims system. Based on user feedback, monitoring performance levels and modelling take up figures it has "identified a number of service improvements we want to make to ensure we maintain strong continuity of service as more contractors come on board".

PCSE has therefore agreed with NHS England and NHS Improvement to pause any new contractors coming on board for now to introduce a period of system stability. This will allow us to review the system, ensure all aspects are working as designed and address any improvements needed before continuing further with a full sector roll out.


PCSE now expects this work to be completed by December 2020.

FAQs

How does this affect you?

If you have already moved to the online system you can continue to submit your forms online with no change.

If you are yet to move to the new online system then you will need to wait until later this year when new roll outs can commence.

New launch date for new paper forms

As a result of the pause to new roll outs we have also agreed with NHSEI to move the launch date for new paper GOS forms to 1 February 2021.

All contractors will have received a contingency pack of new forms in the post recently. Please keep these safe but continue to use current paper forms until 31 January 2021.

CET Claims

As a reminder, the CET claims window is now open until 30 November 2020. Please note that all Performers can continue to use PCSE Online to submit their CET claims. This is not affected by the pause to the online GOS claims roll out. If you are yet to submit your CET claim you can find out how on the
PCSE website.

If you have questions, please use the online enquiries form on the
PCSE website.

Source: Primary Care Support England

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