Optical Confederation
The guidance and support below are for individual, local, regional and national eye care provider members in the UK. Members can also access additional guidance and support covering employment, regulation, compliance and more in FODO’s practice owner’s hub.
If you cannot find what you need below, then as a member you can also contact us by emailing [email protected] or calling 020 7298 5151.
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Accessible Information
Learn what you need to do to meet the information and communication needs of patients with a disability.
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Bribery Act – compliance
Helping practice owners prevent bribery and comply with the Bribery Act 2010.
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Cooling-off
Summarises key points of the extended cooling-off period legislation applying to distance (internet and telephone sales) and off-premises (e.g. domiciliary) contracts.
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Dispute resolution
Helping individuals and practice owners resolve disputes locally.
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Data protection and Freedom of Information Act
All you need to know to comply with Data Protection legislation and understand your responsibilities under the Freedom of Information Act.
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Domiciliary eye care
Resources to help you provide domiciliary eye care in the UK. Includes information for providers and patients, and an overview of the Optical Confederation Domiciliary Eye Care Committee.
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GOS Complaints
Helps ensure your General Ophthalmic Services (GOS) complaints system complies with local requirements.
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International patients NHS charges
Learn about charging international patients accessing NHS care.
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Making accurate claims
Helps you make accurate claims when performing General Ophthalmic Services (GOS).
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Managing non-tolerance issues
This OC guidance offers advice specifically for non-tolerances cases when the sight test and dispense are delivered by different community practices.
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Model chaperone framework
Understand the role and effective use of chaperones in primary and community eye care settings.
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Safe practice: Eye testing
Helps you minimise potential risks in the sight testing process.
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Safeguarding
How to help safeguard children and adults at risk of abuse, neglect, female genital mutilation (FGM), coercive behaviour, trafficking and radicalisation.
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Second pair and non-tolerance applications – England
Learn the correct procedure when applying for a voucher for a second pair and submitting a non-tolerance claim.
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Spectacle sales from display
This guidance was published in response to a concern raised by Trading Standards.
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Social media
Signposts individual and practice owner members to relevant guidance on social media usage.
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Universal Credit
What you should do when a patient claims an NHS sight test and/or voucher because they receive Universal Credit.
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