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Optical Confederation
Universal Credit



Universal Credit is a single payment system which is gradually being phased in across the UK. As with the old system, many people on Universal Credit will be entitled to an NHS (GOS) sight test and assistance towards the cost of spectacles or contact lenses through a GOS voucher. This guidance explains what you should do when a patient claims an NHS sight test and/or voucher because they receive Universal Credit.

Handling Universal Credit eligibility for GOS - What you should do

As previously and with other entitlements, the responsibility is on the patient to declare that they receive Universal Credit and within the relevant earnings thresholds, by ticking and signing the appropriate GOS form and ideally showing proof of eligibility.


Universal Credit beneficiaries should have an award letter from the Department for Work and Pensions or their local Jobcentre bearing their name - either as the recipient or partner or child of the recipient - stating they receive Universal Credit.

The format may vary from region to region but all will be dated and date-limited.

Not seen

If the patient cannot produce evidence of entitlement, you should still provide the NHS care the patient needs and, as with other entitlements, you should put a "X" in the Evidence Not Seen option (below the boxes for the claimant's National Insurance (NI) number).

GOS claims

If your practice management system or GOS form does not yet include an option for Universal Credit you should use the income-based Job Seeker's Allowance option. 

Other benefits

As the new system is being rolled out in stages, the old benefit entitlements continue to be valid for NHS eligibility (if in date) as does a Universal Credit entitlement in an area where Universal Credit has not yet been introduced.

A practice may, therefore, see some patients with old benefit entitlements and some with Universal Credit entitlements. No patient should have both however and, if they do, in-date Universal Credit takes precedence.

Eligibility criteria (from 1 December 2016) [1].

A patient qualifies for help with health costs, including free sight tests and NHS vouchers for optical appliances, if they received Universal Credit and they (together with any joint claimant with whom they claim Universal Credit):

  • Had earnings of £435 or less in their last Universal Credit assessment period, and don't receive a Universal Credit element for a child
  • Had earnings of £935 or less in their last Universal Credit assessment period, and do receive a Universal Credit element for a child; or
  • Had earnings of £935 or less in their last Universal Credit assessment period, and they and/or their partner was assessed as having limited capability for work.

If a patient is not sure of their eligibility, they can self-check against the above thresholds.


If a patient now receiving Universal Credit had already been issued with an optical voucher this will still be valid and may be accepted provided it has not already been used.

Has Universal Credit been rolled out to my area yet?

An updated list of Jobcentre areas where Universal Credit can be claimed is available at

As Universal Credit is being introduced stage-by-stage to different groups - single people, couples, and then families - even when it is available in specific areas, not everyone will be able to access it immediately.

Further information

Department for Work and Pensions, Universal credit guides, accessed 10 January 2020.


Originally published: March 2018

Reviewed: January 2020

Next review date: June 2022

Info: This Optical Confederation guidance was reviewed in January 2020, minor amends as part of FODO's website upgrade and converting original pdf into the online version. No material changes.

Reference and notes

The next review was originally planned for March 2021. This was changed due to prioritising work during the pandemic. 

[1] The details of the eligibility criteria are laid out in The National Health Service (Exemptions from Charges, Payments and Remission of Charges) (Amendment and Transitional Provisions) Regulations 2016. Accessed at on 16 January 2018.